At Smollan, we’re on an evolutionary journey where we’re shifting our story. We’re looking for truly unique people who believe in fostering a diverse and inclusive environment. Where our people are cared for, happy and inspired in building an extraordinary place to work.
Job Summary :
To ensure organizational effectiveness through the maintenance and sustainability of operational
systems and effective reporting to relevant stakeholders.
Key Responsibilities and Deliverables
Analysis and Reporting
- Administer and action a structured schedule for all required reports
- Review operational reporting needs to ensure quality and accuracy
- Generate and analyze reports to identify anomalies or exceptions
- Provide feedback and support improvements in reporting processes
- Assist in Time and Motion studies, including data consolidation and analysis
- Conduct operational data analysis as needed
Operational Systems
Maintain and update relevant databasesFacilitate regular meetings to review systems and processesRecommend and communicate system enhancementsWork collaboratively with system users and developers to resolve issuesPerform system checks prior to deploymentAssist with smooth implementation and roll-out of new softwareProvide user support and training as requiredMonitor system usage and escalate identified issues appropriatelyMaintain documentation on assurance checks and training activitiesCompile and submit audit reports, and implement recommended improvementsCall Cycle Administration
Receive and review call cycle plans from OperationsConsider external factors when analyzing call cycle dataIntegrate route amendments from Operations into call cycle plansMaintain accurate geo-coding data for stores and homesOptimize call cycle routes for efficiencyConduct regular meetings to review and refine call cycle processesCommunicate optimized routes to Operations and provide clarificationsEnforce route compliance and address stoppages as neededExtract and distribute movement reports from the C-Track systemGeneral Administration
Order equipment as neededSupport Operations in managing equipment repairs and maintenanceShare up-to-date information on relevant policies, processes, and proceduresConduct scheduled audits and ensure complianceCapture project-specific data with a focus on quality and accuracy